Refund Policy

Thank you for shopping with La Lewis Enterprise. We value your satisfaction and strive to ensure that your experience with us is smooth, fair, and transparent. Please read our refund policy carefully.

1. General Refund Policy
   We accept refund requests for eligible products or services within 7 days of the original purchase date. To be eligible for a refund, your item must be:
   Unused and in the same condition that you received it
   In its original packaging (if applicable)
   Accompanied by a valid proof of purchase (receipt, order number, etc.)
   
   
2. Late or Missing Refunds
   If you haven’t received a refund yet:
   Check your bank account again.
   Contact your credit card company — it may take some time before your refund is officially posted.
   Contact your bank — processing time can vary.
   
   If you’ve done all of this and still haven’t received your refund, please contact us at:
   📧 delzerinehartley@gmail.com
   📞+44 7497 580303
   
   
3. Exchanges (if applicable)
   We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at delzerinehartley@gmail.com.
   
   
4. Return Shipping
   Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item, defective product, etc.).
   
   
5. How to Request a Refund
   To start a refund or return request, please contact us at delzerinehartley@gmail.com with your order number and details about your issue. We’ll get back to you promptly with next steps.